Refund, Return, and Exchange Policy

This policy governs the return, refund, and exchange of apparels purchased from ForeverMini (https://forevermini.co/), operated by MR GOWTHAM CHIRUMAMILLA (“the Company,” “we,” “us,” or “our”).

1. Return and Exchange Eligibility

We offer a hassle-free return and exchange policy to ensure you are completely satisfied with your purchase.

A. Return Window (Timeline)

You must raise a Return or Exchange Request within 7 (Seven) calendar days from the date of delivery.

B. Conditions for Valid Return/Exchange

To be eligible for a return or exchange, the item(s) must meet all the following conditions:

• Unused and Unwashed: The product must be unused, unworn, unwashed, and undamaged.
• Original Condition: The item must be in its original packaging.
• Tags Intact: All original tags, price tags, labels, and accompanying accessories must be attached and intact.
• Hygiene Exclusion: For hygiene reasons, and due to the nature of the product, the following items are strictly Non-Returnable and Non-Exchangeable:
  • Innerwear (e.g., briefs, boxers)
  • Socks
  • Swimwear

C. Products Eligible for Return

Returns/Exchanges are accepted only for the following reasons:

1. Wrong Product Delivered: Received a product different from the one ordered (e.g., wrong size, wrong colour, wrong style).
2. Manufacturing Defect/Damage: The product received is damaged or has a verifiable manufacturing defect.
3. Size Exchange: The product does not fit and a different size is required (subject to stock availability).

2. The Return/Exchange Process

A. Initiating a Request

1. Method: Log in to your ForeverMini account, go to the “My Orders” section, and initiate a return/exchange request for the relevant item. Alternatively, you may email us at info@forevermini.co or call 70131 07771.
2. Information Required: You must provide the Order ID, the item(s) you wish to return, the reason for the return, and your preferred resolution (Refund or Exchange).

B. Reverse Pick-up

1. Arrangement: Once your request is approved, we will arrange for a free reverse pick-up of the product from the delivery address within 2-4 business days.
2. Packaging: You must securely pack the item(s) in the original packaging along with the original invoice.

C. Quality Check (QC)

1. Inspection: Once the returned item is received at our warehouse, it will undergo a mandatory Quality Check (QC) within 2 business days.
2. QC Result:
   • Pass: If the item passes the QC (i.e., meets all conditions in Section 1B), we will proceed with your requested Refund or Exchange.
   • Fail: If the item fails the QC (e.g., used, washed, tags removed, damaged by customer), the return/exchange request will be rejected. The product will be sent back to you, and no refund or exchange will be processed.

3. Timelines for Resolution

A. Refund Credit Timeline

The refund process is initiated immediately after the returned product passes the Quality Check (QC).

Note: “Business Days” exclude weekends and public holidays. The time taken for the amount to reflect in your bank account is solely dependent on your bank’s processing time.

B. Replacement / Exchange Delivery Timeline

Replacements are processed immediately after the returned product passes the Quality Check (QC) and the replacement size/item is confirmed to be in stock.

4. Exchange Conditions

• Size Only: Exchanges are typically for a different size of the same item based on stock availability.
• Price Difference: If you opt for an exchange for a product of a higher or lower value, we will either require you to pay the difference or process a refund for the difference, respectively.
• Single Exchange: We offer one free exchange per order. Any subsequent exchange requests on the same order may incur a nominal shipping fee.

5. Contact Us

For any queries regarding your return, refund, or exchange, please contact us using the details below:

• Support Email: info@forevermini.co
• Phone Number: 70131 07771
• Office Address: Nandigama, Andhra Pradesh, NTR – 521185, India